Effective Date: October 29, 2026
By accessing or using the Tickr time and attendance application (the "Service"), operated by APlannet Solutions ("APlannet Solutions," "Tickr," "we," "us," or "our"), you ("Employer," "Employee," "User," or "you") agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of a company or other legal entity, you represent that you have authority to bind that entity to these Terms.
Tickr is a workforce time-tracking application that allows an Employer to invite Employees to clock in and out of work shifts, view aggregated time and attendance data, and use that data to calculate payroll. Where the Employer enables the feature, the Service also captures a photograph of the individual clocking in or out for identity verification and attendance-integrity purposes (a "Clock Photo").
Because Tickr processes employee personal data — including Clock Photos — at the direction of the Employer, the Employer agrees that it is solely responsible for:
The Service performs calculations (for example, total hours worked) based on data entered by the Employer and time data recorded by Employees. These calculations are provided as a convenience only. Tickr does not guarantee that calculations comply with applicable wage-and-hour law, and the Employer remains solely responsible for final payroll accuracy, tax withholding, and remittance.
Users agree not to:
As between Employer and Tickr, the Employer retains all rights to the time, attendance, and payroll-support data it and its Employees submit ("Customer Data"). The Employer grants Tickr a limited license to host, process, and display Customer Data solely to provide, maintain, and improve the Service.
Tickr and its licensors retain all right, title, and interest in the Service, including its software, design, and trademarks. No rights are granted to you except as expressly stated in these Terms.
Unless the Employer and Tickr agree otherwise in a separate written order form or agreement, the following terms apply to paid use of the Service.
The Service is billed monthly, in Canadian dollars, based on the number of Billable Employees in each billing period. A "Billable Employee" is any individual who has at least one clock-in or clock-out record during the billing period, including records entered or edited by the Employer. Individuals who are listed on the account but have no time records in that period are not billable. Locations are not billed separately. Current pricing is:
Each rate applies only to the Billable Employees within its range. For example, an account with 25 Billable Employees pays $39.00 for the first 10 plus $1.99 for each of the next 15, for a total of $68.85 per month. The minimum monthly charge is $39.00. All fees are exclusive of applicable taxes, such as GST, HST, or PST, which will be added where required.
Tickr counts Billable Employees throughout each billing period. Within a period, the count may increase but does not decrease. Fees are charged at the start of each billing period, based on the highest count reached during the preceding billing period, including any free trial period. Changes in the number of Billable Employees during a billing period do not result in a separate or immediate charge; they are reflected in the next monthly charge.
New accounts may be offered a free trial, currently 30 days. A valid payment method is required to start the trial. No fees are charged during the trial. Unless the Employer cancels before the trial ends, the subscription will continue automatically and the first monthly charge will be made at the end of the trial. Each organization is eligible for one free trial.
Payments are processed by our third-party payment processor, Stripe. By starting a subscription, the Employer authorizes Tickr, through Stripe, to charge the payment method on file each month until the subscription is cancelled. The subscription renews automatically each month. The Employer can update its payment method, view invoices, and cancel at any time through the billing page in the Service.
The Employer may cancel at any time. Unless otherwise stated at the time of cancellation, cancellation takes effect at the end of the current billing period, and the Employer keeps access until then. Fees already paid are non-refundable, including for partial billing periods or unused Service, except where a refund is required by applicable law.
If a payment fails, Tickr or Stripe may retry the charge. Tickr may suspend access to the administrative features of the Service until the outstanding amount is paid.
Tickr may change its prices or pricing structure. We will give at least 30 days' notice by email or through the Service before a price change applies to an existing subscription. If the Employer does not agree to the change, it may cancel before the change takes effect.
Tickr may suspend or terminate access for breach of these Terms or nonpayment. The Employer may terminate its account at any time. After an account closes, its data is kept for 90 days and then permanently deleted, as described in our Privacy Policy. The Employer is responsible for exporting any records it needs before then, including records it must keep under employment, payroll, or tax law.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. TICKR DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT PAYROLL CALCULATIONS WILL BE ACCURATE OR COMPLIANT WITH APPLICABLE LAW.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, TICKR WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR PAYROLL-RELATED PENALTIES, ARISING FROM USE OF THE SERVICE. TICKR'S TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE AMOUNT PAID BY THE EMPLOYER TO TICKR IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
The Employer agrees to indemnify and hold Tickr harmless from claims arising out of the Employer's failure to obtain required consents or notices, its noncompliance with applicable employment or privacy law, or its misuse of the Service.
These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada that apply there, without regard to conflict-of-laws principles, and without prejudice to any mandatory local employment or privacy law protections that cannot be waived by agreement.
We may update these Terms from time to time. We will provide notice of material changes through the Service or by email. Continued use of the Service after the effective date of a change constitutes acceptance of the revised Terms.
Questions about these Terms may be directed to APlannet Solutions at support@tickr.ca.