Terms of Service

Effective Date: June 29, 2026

1. Agreement to Terms

By accessing or using the Tickr time and attendance application (the "Service"), operated by Tickr ("Tickr," "we," "us," or "our"), you ("Employer," "Employee," "User," or "you") agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of a company or other legal entity, you represent that you have authority to bind that entity to these Terms.

2. Description of the Service

Tickr is a workforce time-tracking application that allows an Employer to invite Employees to clock in and out of work shifts, view aggregated time and attendance data, and use that data to calculate payroll. As part of the clock in/out process, the Service captures a photograph of the individual clocking in or out for identity verification and attendance-integrity purposes (a "Clock Photo").

3. Eligibility and Accounts

• Employer Accounts are created by a business or authorized administrator ("Employer" or "Account Owner"), who is responsible for managing Employee access and permissions.
• Employee Accounts are created by or on behalf of an individual employee at the direction of their Employer.
• Users must meet the age of majority in their province or state, or have any parental/guardian and employer consents required by law. Tickr is not intended for use by children.
• You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

4. Employer Responsibilities

Because Tickr processes employee personal data — including Clock Photos — at the direction of the Employer, the Employer agrees that it is solely responsible for:

• obtaining all consents, providing all notices, and satisfying all obligations required under applicable employment, labor, and privacy law (including Canadian federal and provincial privacy legislation such as PIPEDA and, where applicable, Quebec's Law 25, as well as U.S. federal and state law, including any applicable state biometric or workplace-monitoring statutes) before enabling photo capture or any other monitoring feature for its Employees;
• ensuring its use of the Service, including the Clock Photo feature and payroll calculations, complies with applicable wage-and-hour, employment standards, and labor laws in every jurisdiction where its Employees work;
• the accuracy of information it configures or enters, such as pay rates, overtime rules, and break rules;
• independently verifying payroll calculations before relying on them for actual employee payments, government remittances, or tax filings.

5. Clock Photo Feature

• When enabled by the Employer, the Service captures a photo of the Employee at the moment of clock-in and clock-out.
• Clock Photos are used only to verify the identity of the person clocking in/out and to support accurate attendance records. Tickr does not use Clock Photos to build biometric identification templates (such as facial geometry scans) or for any purpose beyond attendance verification, unless a further use is separately and clearly disclosed.
• Employers may disable this feature at the account level where the Service supports doing so.
• Employers must inform Employees, before the feature is used, that clock-in/out photos will be captured, and must obtain any consent required by applicable law.

6. Payroll Calculations

The Service performs calculations (for example, total hours worked and overtime) based on data entered by the Employer and time data recorded by Employees. These calculations are provided as a convenience only. Tickr does not guarantee that calculations comply with applicable wage-and-hour law, and the Employer remains solely responsible for final payroll accuracy, tax withholding, and remittance.

7. Acceptable Use

Users agree not to:

• falsify clock-in/out records or attempt to circumvent the Clock Photo or identity-verification feature;
• share login credentials or access another user's account without authorization;
• upload unlawful, defamatory, or infringing content;
• reverse-engineer, scrape, or interfere with the Service or its security features;
• use the Service in a manner that violates any applicable law, including surveillance or privacy law.

8. Data Ownership and License

As between Employer and Tickr, the Employer retains all rights to the time, attendance, and payroll-support data it and its Employees submit ("Customer Data"). The Employer grants Tickr a limited license to host, process, and display Customer Data solely to provide, maintain, and improve the Service.

9. Intellectual Property

Tickr and its licensors retain all right, title, and interest in the Service, including its software, design, and trademarks. No rights are granted to you except as expressly stated in these Terms.

10. Fees

If use of the Service is subject to a fee, applicable fees, billing terms, and cancellation policies are as described at sign-up or in a separate order form or agreement between the Employer and Tickr.

11. Termination

Tickr may suspend or terminate access for breach of these Terms or nonpayment. The Employer may terminate its account at any time. Certain data may be retained after termination as described in our Privacy Policy or as required by law.

12. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. TICKR DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT PAYROLL CALCULATIONS WILL BE ACCURATE OR COMPLIANT WITH APPLICABLE LAW.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TICKR WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR PAYROLL-RELATED PENALTIES, ARISING FROM USE OF THE SERVICE. TICKR'S TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE AMOUNT PAID BY THE EMPLOYER TO TICKR IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

14. Indemnification

The Employer agrees to indemnify and hold Tickr harmless from claims arising out of the Employer's failure to obtain required consents or notices, its noncompliance with applicable employment or privacy law, or its misuse of the Service.

15. Governing Law

These Terms are governed by the laws of BC, Canada, without regard to conflict-of-laws principles, and without prejudice to any mandatory local employment or privacy law protections that cannot be waived by agreement.

16. Changes to These Terms

We may update these Terms from time to time. We will provide notice of material changes through the Service or by email. Continued use of the Service after the effective date of a change constitutes acceptance of the revised Terms.

17. Contact Us

Questions about these Terms may be directed to: support@tickr.ca.